Twitter Support ( @TwitterSupport ) Twitter Profile

TwitterSupport

Twitter Support

Here to help. 💙

Twitter HQ

Joined on 4 December, 2008

https://help.twitter.com

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Quoted @TwitterSupport

Our prototype app, twttr, has been live for 30 days. We’ve learned some things! We are constantly making improvements based on your feedback (see below), so keep reading this thread to see the new features we’re adding today. #LetsHaveAConvo

We appreciate the feedback you gave us through this run of our prototype app twttr. For now we’re turning it off so we can work on new tests to improve the conversation experience on Twitter.

If you’re using twttr, switch to the main Twitter app to keep up with what’s happening.

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Quoted @TwitterSupport

Your conversations are the 💙 of Twitter, so we’re testing ways to make them easier to read and follow.

Some of you on iOS and web will see a new layout for replies with lines and indentations that make it clearer who is talking to whom and to fit more of the convo in one view.

Your feedback shapes Twitter.

We asked and you let us know this reply layout wasn’t it, as it was harder to read and join conversations. So we’ve turned off this format to work on other ways to improve conversations on Twitter.

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Protecting your account on all of your devices is important. We’ve updated two-factor authentication so you can now log in with your physical security key on Android and iOS, like on desktop. More on how to set up this added security for your account:

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Replying to @TwitterSafety: Our rules continually evolve to help keep people safe. Today, we’re expanding our hateful conduct policy to address lang…

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Our rules continually evolve to help keep people safe. Today, we’re expanding our hateful conduct policy to address language that dehumanizes people on the basis of race, ethnicity, or national origin.

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Topics for you, right to you. We’re bringing suggested Topic Tweets into your Home timeline so you can easily follow the Topic for more content –– or let us know you're not interested in it.

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We're planning to relaunch verification in 2021, but first we want to hear from you.

Help us shape our approach to verification on Twitter by letting us know what you think. Take a look at our draft policy and submit your #VerificationFeedback here:

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Giving context on why a labeled Tweet is misleading under our election, COVID-19, and synthetic and manipulated media rules is vital.

These prompts helped decrease Quote Tweets of misleading information by 29% so we're expanding them to show when you tap to like a labeled Tweet.

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Finally, we heard concerns that people can see Fleets without showing up in the “Seen by” list. Our goal is to show a list of people who've seen your Fleet, but we don’t guarantee completeness for technical and experience reasons. For example, we cap the list when it gets long.

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We don’t believe this is a security or privacy concern because Fleets (from accounts without the "protected" setting) are public. We updated our systems today to require an authenticated session before requesting Fleets metadata, to add more friction to use these APIs.

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We hope this thread provides helpful context on the concerns and feedback that were shared. As always, we appreciate you sharing your concerns and apologize for any confusion or frustration this may have caused.

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The edge cases that can result in a mismatch between the “Seen by” list and the actual people who saw your Fleet are uncommon, but we realize that this may not have aligned with expectations. We’re taking this feedback seriously and considering how we can improve.

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We also heard concerns that Fleets may be visible to people who aren’t logged in. To clarify, people using Twitter apps can only see Fleets when logged in. But it’s possible for developers to make API calls to return Fleets metadata through a common behavior called “scraping”.

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First, we heard concerns about expired Fleets still being viewable. Fleets are *not* viewable in Twitter apps after 24h. However, our backend system has a queue that deletes Fleets media after 24h –– this system fell behind on Friday morning PST due to scaling problems.

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This meant that developers could save a Fleet URL during the 24h the Fleet was active. Due to our queue backlog, that URL may have still been accessible after the Fleet expired. The queue is now caught up and we’ve updated our systems to reduce the likelihood that this reoccurs.

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We wanted to address some security and privacy feedback related to Fleets. Here’s a technical breakdown of what we’ve heard and what we’ve done to address it:

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Check out this faster way to share Tweets with other apps.

The new share menu is now available to everyone on Android.

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Quoted @TwitterSupport

Fleets are a new, low pressure way to share text, photos, videos, and Tweets, and they disappear in 24 hours.

Once you see your profile image in the new bar across the top of your app’s Home timeline, tap it to get started.

Fleet to the world. Fleets are now available globally on iOS and Android.

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If you can’t get enough of the new Playstation 5, you need to check out the Topic. With news, reviews, and restock updates, this is your new go-to #PS5 hub. Game on! 🎮

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If you’re looking for new fall and winter recipes to try, the Seasonal Cooking Topic has it. From slow-cooked entrees to feel-good holiday desserts, you’ll definitely find some new favorites (and cravings) here.

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We assume you’ve already watched all episodes of The Crown. If so, and you’re looking to fill the void, take a peek at the Topic!

It’ll be waiting with news, interviews with the cast, and commentary on the hit show.

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